Privacy policy

Introduction

The domain names www.aurumveda.com and www.aurumveda.com (“Website”) are owned by Aurumveda Health Private Limited, a company incorporated under the Companies Act, 2013, and having its registered office at Aurumveda, 91Springboard Business Hub, Mytri Square, 2-41/11/6/2, Gachibowli - Miyapur Rd, Prashanth Nagar Colony, Kondapur, Telangana 500084 (“Aurumveda”). The Website is an online portal run by Aurumveda. Aurumveda places its highest value on your trust and puts top priority on protecting your Personal Information and this privacy policy (“Policy”) explains how Aurumveda will collect, use, share and process Personal Information to the services provided on the Website.

This Policy is being framed given the Information Technology Act, 2000 read with Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.

By accepting this Policy, you understand and agree to the collection, use, sharing and processing of Personal Information as described herein. If you provide Aurumveda with Personal Information about someone else, you confirm that they are aware that you have provided their information and that they consent to Aurumveda’s use of their information according to this Policy. This Policy applies to all current and former visitors, users and others who access this Website.

1 Scope

This Policy is an electronic record in the form of an electronic contract formed under the applicable law. This Policy does not require any physical, electronic or digital signature.
By accessing or using the Website or otherwise giving us your information, you undertake that you can enter into a legally binding contract vide this Policy, which constitutes a legally binding document between you and Aurumveda under the applicable law, in particular, the Indian Contract Act, 1872. Aurumveda will collect and process your personal and third-party data carefully, only for the purposes described in this Policy and only to the extent necessary as defined herein and within the scope of the applicable legal regulations. This Policy seeks to ensure that any personal information or third-party information handled by Aurumveda is managed in a way that is ethical, compliant and adheres to best industry practices.
Please read the terms and conditions of this Policy carefully, before accessing or using this Website. By accessing or using the Website including its services, you agree to the terms of this Policy. If you are accepting this Policy on behalf of another person, company, or other legal entity, you represent and warrant that you have full authority to bind such person, company or legal entity to these terms.
This Policy describes the types of information Aurumveda collects, why and how Aurumveda uses the information, with whom Aurumveda shares it, and the choices you can make about Aurumveda’s use of the information. Aurumveda also describes the measures Aurumveda takes to protect the security of the information and how you can contact Aurumveda about its privacy practices.
This Policy describes Aurumveda’s current data protection policies and practices and may be amended/updated from time to time. Any changes to this Policy will become effective upon posting of the revised Policy on the Website. It is recommended that you regularly check this Policy to apprise yourself of any updates. Your continued use of the Website or provision of data or information thereafter will imply your unconditional acceptance of such updates to this Policy.

2 Consent

By mere use of the Website, you expressly consent to Aurumveda’s use and disclosure of your Personal Information, including SPDI and third-party information per this Policy. If you do not agree with the terms of this Policy, please do not use this Website. This Policy shall be deemed to be incorporated into the terms of use of the Website and shall be read in addition to the terms of use.
To avail of any services on the Website, you may be using third-party information. You hereby explicitly agree that you have obtained explicit written authorization and consent by way of affixing the signature, digital or physical, from all such subjects/individuals whose information you verify/provide data against in the format required by the applicable laws in force, from time to time and store the same in its custody basis such laws. You hereby represent and warrant that Aurumveda shall not be held responsible, liable or accountable in any manner or to any extent whatsoever, for your failure to perform obligations under this Clause.

3 Types of Information

Personal Information is defined as any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such a person.
Personal Information: Personal Information means any information that may be used to identify an individual, including, but not limited to, the first and last names, physical temporary and personal address, telephone number, date of birth, age, gender, e-mail address or any other contact information, and any health information including hormonal health conditions, financial information including bank account details, credit/debit card details or such other payment information. Further, Sensitive Personal Data or Information (“SPDI”) of a person includes Personal Information about that person relating to passwords, financial information (bank accounts, credit and debit cards or other payment instruments), and physical information. Aurumveda limits the collection of Personal Information to that which is necessary for its intended purpose.
Non-Personal Information: Non-personal information means information that does not specifically identify an individual or business, but includes information from you, such as your browser type, the URL of the previous websites you visited, your Internet Service Provider (ISP), operating system and your Internet Protocol (IP) address. Aurumveda may gather any non-personal information regarding how many people visit this Website, the pages they visit, their IP address, and the type of browser they used while visiting the Website (hereinafter referred to as “Non-Personal Information”). Aurumveda may also collect Non-Personal Information that you voluntarily provide, such as information included in response to a questionnaire or a survey conducted by Aurumveda.
Personal Information, SPDI, Non-Personal Information and any third-party information hereinafter shall be referred to as “Information”.

4 Collection of Information

Aurumveda may collect information from you when you (i) register on the Website; (ii) update or change personal details in your account; (iii) use the Website for any of the services being offered thereon; (iv) fill out the questionnaire called ‘Period Test’ on the Website; (v) participate in campaigns conducted by Aurumveda on the Website (if any); and (v) download or update software.
You hereby acknowledge and agree that all Information is provided by you to Aurumveda voluntarily.
Aurumveda may use cookies to monitor the Website usage including, without limitation, to provide useful features to simplify your experience when you return to the Website, like remembering your login ID, Personal Information and third-party information and to deliver relevant content based on your preferences, usage patterns and location.
Aurumveda may also collect Non-Personal Information based on your browsing activity and your use or access to the Website like your browser type, your Internet Protocol (IP) address, your Operating System, your prior search results etc., which may or may not be publicly accessible.
Information collected by Aurumveda from a particular browser or device may be used with another computer or device that is linked to the browser or device on which such information was collected.
You may use the Website without providing Aurumveda with any Personal Information about yourself. However, you may not be able to access certain services of the Websites in case you choose to do so.

5 Use of Information

Aurumveda may use the Information you provide to fulfil your requests for the products and services offered on the Website, to respond to your inquiries about our offerings, and to offer you other products or services that Aurumveda believes may be of interest to you.
Aurumveda uses Information about others to enable it to procure information about them. From time to time, Aurumveda may also use this information to offer its products, programs, or services to them.
Aurumveda may use the Information to monitor your use of the services and may review and analyse the Information provided by you to provide you with customized services.
Aurumveda may use your Non-Personal Information for internal business purposes, such as data analysis, research, developing new products and/or features, enhancing and improving existing products and services and identifying usage trends.
Subject to and per applicable laws, Aurumveda has the right to use your Information to conduct promotional/marketing-related activities on the Website, including but not limited to, using your Personal Information for making posters/banners to promote the services of Aurumveda.

6 Information Sharing

Aurumveda maintains your Information in electronic form on its devices and the equipment of Aurumveda’s employees. The Information is made accessible to employees, agents partners and third parties only on a need-to-know basis.
Aurumveda does not rent, sell, or share Information with other people or with other non-affiliated entities, except with your consent, to provide services you have requested for or under the following circumstances:

Aurumveda may engage third-party vendors and/or contractors to perform certain support services, who may have limited access to Information.
To process your transactions, Aurumveda may direct you to a payment gateway service provider of its own choice, which may have access to the Personal Information provided by you while making such payment.
Aurumveda may share Information with government authorities in response to subpoenas, court orders, or other legal processes; to establish or exercise legal rights; to defend against legal claims; or as otherwise required by law. This may be done in response to a law enforcement agency's request.

7 Third-Party Service Providers

Aurumveda may engage third-party vendors and/or contractors to perform certain support services for Aurumveda, including, without limitation, fulfilment of your orders, software maintenance services, advertising and marketing services, web hosting services and such other related services which are required by Aurumveda to provide its services efficiently. These third parties may have limited access to Information. If they do, this limited access is provided so that they may perform these tasks for Aurumveda and they are not authorized by Aurumveda to otherwise use or disclose Information, except to the extent required by law. Aurumveda does not make any representations concerning the privacy practices or policies or terms of use of such websites, nor does it control or guarantee the accuracy, integrity, or quality of the information, data, text, software, music, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by Aurumveda of the website, the website's provider, or the information on such website.

8 Disclosure to Acquirers

Aurumveda may disclose and/or transfer Information to an acquirer, assignee or other successor entity in connection with a sale, merger, or reorganization of all or substantially all of the equity, business or assets of Aurumveda.

9 Control Over Your Personal Information

You have the right to withdraw your consent at any point, provided such withdrawal of the consent is intimated to Aurumveda in writing through an email at contact@aurumveda.com requesting the same. If you at any time wish to rectify your Personal Information, you may write to Aurumveda as per Clause 10 of this Policy.
Once you withdraw your consent to share the Personal Information collected by Aurumveda, Aurumveda shall have the option not to fulfil the purposes for which the said Personal Information was sought and Aurumveda may restrict you from using the services on the Website and/or the Website itself.
If you wish to delete your account, and thereby discontinue using the services provided by Aurumveda on the Website, you may do so at any time, per Clause 18.1.1 of Aurumveda’s Terms of Use.

10 Rectification/Correction of Personal Information

You shall have the right to review your Personal Information and/or SPDI (as the case may be) submitted by you on the Website and to modify or delete any Personal Information and/or SPDI (as the case may be), provided by you directly on the Website. You hereby understand that any such modification or deletion may affect your ability to use the Website. Further, it may affect Aurumveda’s ability to provide its services to you.
Aurumveda reserves the right to verify and authenticate your identity and your account Information and/or Payment Information to ensure the accurate delivery of services. Access to or correction, updating or deletion of your Personal Information and/or SPDI (as the case may be) may be denied or limited by us if it would violate another person’s rights and/or is not otherwise permitted by applicable law.
If you need to update or correct your Personal Information that Aurumveda may have collected to offer you personalized services and offers, you may send updates and corrections to Aurumveda at contact@aurumveda.com citing the reason for such rectification of Personal Information. Aurumveda will make all reasonable efforts to incorporate the changes within a reasonable time.

11 Term of Storage of Personal Information

Aurumveda shall store your Personal Information at least for 3 (Three) years from the last date of use of the services or Website or for such period as may be required by law. These periods vary depending on the nature of the information and your interactions with Aurumveda.
You agree that you will not submit any false information or any illegal or damaging content to the Website. Aurumveda reserves the right to terminate access to or the ability to interact with the Website in response to any concerns Aurumveda may have about false, illegal, or damaging content, or for any other reason, in its sole discretion.

12 Cookies

To enhance your experience with the Website, many of the web pages use "cookies” and pixel tags and clear gifts on certain pages of the Website. Cookies are text files Aurumveda places in your computer's browser to store your preferences. Cookies, by themselves, do not tell Aurumveda your e-mail address or other personally identifiable information unless you choose to provide this information to Aurumveda by, for example, registering on the Website. They are designed to hold a marginal amount of data specific to a particular user and website and can be accessed either by the web server or the user's device. However, once you choose to furnish the Website with personally identifiable information, this information may be linked to the data stored in the cookie. Aurumveda uses cookies to understand site usage and to improve the content and offerings on the Website. For example, Aurumveda may use cookies to personalize your experience on the Website (e.g., to recognize you by name when you return to the Website), save your password in password-protected areas, and enable you to use shopping carts on the Website. Aurumveda may also use cookies to offer you products, programs, or services. Cookies may be placed on the Website by third parties as well, the use of which Aurumveda does not control.
Session cookies are automatically deleted from your hard drive once a session ends, and most cookies are session cookies. In your browser permits, you may decline the cookies, however, if you decline the cookies, you may be unable to use certain features on the Website and you may be required to re-enter your password frequently. You may opt to leave the cookie turned on.

13 Protection of Information

Aurumveda has taken adequate measures to protect the security of Information and to ensure that your choices for its intended use are honoured. Aurumveda takes robust precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.
Aurumveda considers the confidentiality and security of your information to be of utmost importance. It therefore uses industry standards, and physical, technical and administrative security measures to keep Information confidential and secure and Aurumveda will not share your Information with third parties, except as otherwise provided in this Policy. Please be advised that, however, while Aurumveda strives to protect Information and privacy, Aurumveda cannot guarantee or warrant its absolute security when Information is transmitted over the internet into the Website. Aurumveda will annually evaluate this necessity considering your privacy and our relationship while keeping the applicable legislation in mind. Non-personal information will be retained indefinitely.
Access to your online account on the Website is via. your email/username which is password protected and this helps to secure your account information. You are solely responsible for maintaining the security and confidentiality of your account, including passwords and login credentials. To ensure the safety of your Personal Information, you are advised against sharing your username and password with anyone. If you suspect any unauthorized use of your account, you must immediately notify Aurumveda by sending an email to contact@aurumveda.com. You shall be liable to indemnify Aurumveda for any loss suffered by Aurumveda due to such unauthorized use of your account.
For any loss or theft of Information, due to unauthorized access to your device through which you use the Website or other reasons solely attributable to you, Aurumveda shall not be held liable or responsible under any circumstance whatsoever. Further, Aurumveda shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond Aurumveda’s reasonable control including but not limited to acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the user, etc.

14 Minor

Aurumveda does not intend to attract anyone under the relevant age of consent to enter into binding legal contracts under the laws of their respective jurisdictions. Aurumveda does not intentionally or knowingly collect Personal Information through the Website from anyone under that age. Aurumveda encourages parents and guardians to be involved in the online activities of minors to ensure that no Personal Information is collected from minors without their prior consent. If you are using the Website on behalf of someone else, including but not limited to, on behalf of your minor child/children/employer, you represent and warrant that you are authorised by such person to accept this Policy on their behalf and to consent on behalf of such person to Aurumveda’s use of such person’s Personal Information as described in this Policy.

15 Limitation of Liability

Aurumveda is not responsible for any breach of security or for any actions or inactions of any third parties that receive your Personal Information.
Notwithstanding anything contained in this Policy or elsewhere, Aurumveda shall not be held responsible for any loss, damage or misuse of your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event. The term “Force Majeure Event” shall mean any event that is beyond the reasonable control of Aurumveda and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes, lockouts or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, civil disturbances, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, pandemic or national/state lockdown due to any reason and any other similar events not within the control of Aurumveda and which Aurumveda is not able to overcome.

16 Opt-Out

You have the option to 'opt-out' of all Aurumveda’s newsletters and other general email marketing communications by way of links provided at the bottom of each mailer. Aurumveda respects your privacy and if you choose to not receive such mailers, it shall take all adequate steps to remove you from such lists. However, you will not be able to opt out of receiving administrative messages, customer service responses or other transactional communications.

17 Links to Third Party Websites

The Website may contain links and interactive functionality interacting with the websites of third parties. Aurumveda is not responsible for and has no liability for the functionality, actions, inactions, privacy settings, privacy policies, terms, or content of any such website. Before enabling any sharing functions to communicate with any such website or otherwise visiting any such website, Aurumveda strongly recommends that you review and understand the terms and conditions, privacy policies, settings, and information-sharing functions of each such third-party website.

18 Changes to this Policy

Aurumveda reserves the right to update, change or modify this Policy at any time. The Policy shall come into effect from the date of such update, change or modification.

19 Applicability of the Terms of Use

This Policy shall be supplementary to the Terms of Use. Words and expressions used in this Policy but not defined herein shall have the meanings ascribed to them in the Terms of Use. To the extent any provision of this Policy does not conflict with the Terms of Use, the Terms of Use shall apply to this Policy. In the event of any conflict between this Policy and the Terms of Use, the interpretation placed by Aurumveda shall be final and binding on you.

20 Grievance Redressal Mechanism

Per the Information Technology Act, 2000 and the Rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Name: The Grievance Officer of Aurumveda Health Private Limited,

Address: Aurumveda Health Private Limited; 91Springboard Business Hub, Mytri Square, 2-41/11/6/2, Gachibowli - Miyapur Rd, Prashanth Nagar Colony, Kondapur, Telangana 500084

Ph. No.: +91 6306 64963

E-mail: contact@aurumveda.com

If you wish to make a complaint regarding any violation of the provisions of this Policy, you may send a written complaint to the Grievance Officer, who shall redress the complaint per the provisions of the Information Technology Act, 2000 and Rules made thereunder.