Refund policy

1 Returns/Exchange Policy

  1. Subject to Clause 1.8 below, Aurumveda shall accept only the following unused Products for returns/exchange:
    1. Physically damaged Product;
    2. Where the complete Product has not been delivered;
    3. Where the Product is different from the description on the Website;
    4. Wrong quantity received.
  2. You must notify Aurumveda in writing within 5 (Five) business days from the date of receipt of the Product and must not consume the Product to be eligible for the return/exchange.
  3. If no such written notification is received by Aurumveda within the period mentioned above and/or the Product is consumed and/or if the Product was purchased using the cash on delivery (COD) option, Aurumveda shall not be required to accept the return/exchange of the Product. It is clarified that if an order is placed on the Website using the cash-on-delivery (COD) option, Aurumveda reserves the right to accept your return/exchange requests only in exceptional cases.
  4. Upon receipt of a return request from you within the period mentioned in Clause 1.2 above, Aurumveda shall collect the Product from you through its logistics partner at its cost and inspect the product as provided in Clause 1.4 below.
  5. Upon receiving the Product sought to be returned/exchanged by you, Aurumveda shall be entitled to inspect whether there is any defect or damage in the Product (as per Clause 1.1 above) or if the Product has been consumed by you, entitling you to return the Product or ask for a replacement.
  6. Upon inspection of the Product as provided in Clause 1.4 above, if Aurumveda believes that the returned Product is not defective/damaged/not as per the order placed and/or the Product has been consumed then you will be informed about the same and the same Product will be reshipped to your shipping address. You will have to bear the shipment charges for the reshipped Product.
  7. If after the inspection of the returned Product, Aurumveda finds that the Product is defective/damaged/not as per the order placed and/or the Product has not been consumed, and accepts your return/exchange claim, Aurumveda shall
    1. In case of an exchange request placed, provide you with a replacement product within 15 (Fifteen) business days of the receipt of the request; or
    2. In case a return request is placed, refund the payment made by you at the time of purchase of the Product per the refund policy.
  8. If you choose not to fill out the Questionnaire and/or fix a consultation appointment with the health practitioner or doctor (recommended by Aurumveda) and have written to us at contact@aurumveda.com to claim a refund for the order so placed per these Terms, you must immediately return the unused Products in the manner indicated by Aurumveda. If after the inspection of the returned Product Aurumveda finds that the Product has not been consumed, Aurumveda shall refund the payment made by you at the time of purchase of the Product per the refund policy. In an event where no such written notification is received by Aurumveda and/or the Product is consumed and/or the Product is not returned in the manner indicated by Aurumveda, Aurumveda shall not be required to accept the return of the Product.
  9. All decisions concerning the returns/exchange requests made by Aurumveda shall be final and binding. You agree not to challenge such a decision in any manner whatsoever.
  10. Gift cards are NOT eligible for return/refund/exchanges.

2 Refund Policy

  1. Only those Products for which
    1. A return/exchange request has been placed by you as per Aurumveda’s returns/exchange policy for which
      1. the replacement is not possible, or
      2. a replacement is not asked for; or 
    2. a cancellation request has been initiated by Aurumveda (whether concerning a specific order placed or the Monthly Subscription Service) or has been placed by you as per the cancellation policy; or 
    3. If a refund request has been placed per Clause 1.8 above, you will be eligible for a refund.
  2. Details concerning such refunds shall be provided to you through your registered e-mail. Aurumveda reserves the right to honour such refund requests in a manner it deems fit and it is clarified that such refund requests shall be accepted by Aurumveda only in exceptional cases. You agree not to challenge such a decision in any manner whatsoever.
  3. Online Refunds
    1. In case the payment mode of the returned or cancelled order is online (credit card/debit card/net banking/virtual payment wallet), the transaction amount will be refunded to your store credit account ONLY.
    2. Refund will be done within 5 (Five) business days from the date of request of return/cancellation (other than for refund requests placed per Clause 1.8 above) if found eligible.
    3. Refund will be done within 45 (Forty-Five) business days from the date of refund request per Clause 1.8 above.
  4. Offline Refunds
    1. In case the payment mode of the returned order is cash on delivery (COD), the transaction amount will be, at Aurumveda’s option, provided to you as a credit to purchase any other Products on the Website or cash vouchers that can be redeemed elsewhere with other websites, as may be indicated by Aurumveda.
    2. Provision of such credit or cash vouchers, as Aurumveda may deem fit, will be done within 5 (Five) business days from the date of request of return/cancellation (other than for refund requests placed per Clause 1.8 above) if found eligible.
    3. Provision of such credit or cash vouchers, as Aurumveda may deem fit, will be done within 45 (Forty-Five) business days from the date of refund requests placed per Clause 1.8 above.
  5. Whilst describing the Products available for purchase on the Website, Aurumveda has taken all care and precautions to be as accurate as possible. However, Aurumveda does not warrant that product descriptions or other content on the Website are accurate, complete, reliable, current, or error-free. If a Product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Aurumveda may, at its discretion, either contact you for instructions or cancel the order and notify you of such cancellation. In such cases, Aurumveda will refund the transaction amount to you (only for which the payment is already received) in a manner it deems fit.